This Privacy Policy explains how Petal Artistry processes personal data when you use artistfeaturegem.click, make an enquiry, request a consultation, or engage us for floral services.
We use personal data to respond to enquiries, prepare consultations and quotes, manage bookings and deposits, confirm event details, coordinate floral preparation, delivery, and setup, process payments, maintain records, improve website performance, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, administration, payment processing, record keeping, and delivery or setup coordination. These parties may process data only for the services they provide to us and are expected to handle it appropriately.
We may disclose personal data where required to comply with law, lawful requests, court orders, or regulatory obligations. We may also share information to establish, exercise, or defend legal claims, or to protect our rights and the security of our systems and users.
We may collect identifiers and contact details, enquiry and consultation information, event and order preferences, payment-related records, delivery and setup details, and technical data such as device, browser, and usage information. Where relevant, we also process information you choose to provide about floral style, colour preferences, venue access, and scheduling.
We collect personal data from forms, messages, consultation requests, quote requests, booking and order communications, payment interactions, and records created during preparation, delivery, and setup. We may also receive limited technical information through the website and related service tools.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function and lifespan.
We use standard browser and device controls to manage cookie preferences where available. Users may block or delete cookies through their browser settings, and may also limit certain tracking features through device or browser options. Essential cookies may still be needed for basic site operation.
Subject to legal limits, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where we are not required to keep the data. Some requests may be declined if we must retain information for lawful or contractual reasons.
To make a privacy request, provide enough information for us to identify the relevant records and confirm what you are asking for. We may need additional details before acting on a request, and we will respond within a reasonable period allowed by law.
We retain personal data for the period needed to handle enquiries, quotations, bookings, event coordination, and related records. After that, data is deleted, anonymised, or archived where retention is required for legal, accounting, or operational reasons.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless stated otherwise.
